PRIVACY POLICY
Effective Date: March 5, 2025

Introduction

We at 10XAI Business Solutions, a division of Peak Point Products LLC ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our goods or services, engage with our AI-powered features, or interact with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose, engage with our AI technologies, or interact with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT
We collect a variety of information from you when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

PERSONAL DATA
Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

DERIVATIVE DATA
Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

VOICE AND CONVERSATION DATA
When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. This data is used to provide the requested services, improve our AI systems, and enhance your user experience. We collect this information with your explicit consent, which you provide when you engage with these features. You can withdraw this consent at any time by contacting us, though this may limit your ability to use certain AI-powered features.

FINANCIAL DATA
Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, STRIPE, PAYPAL, and INTUIT, and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data. As a courtesy, these payment processors'

Privacy Policies can be found here:

STRIPE: https://stripe.com/privacy
INTUIT: https://www.intuit.com/privacy/
PAYPAL: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

SOCIAL NETWORKING DATA
We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

MOBILE DEVICE DATA
If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA
On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

MOBILE APPLICATION INFORMATION
If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services. We may also request access to certain features on your device, including your device's calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send you "push notifications" regarding your account or our mobile application. If you wish to change our access to any of this information, you may do so by changing your device settings.

AI TECHNOLOGIES AND DATA PROCESSING
AI-POWERED FEATURES AND SERVICES
We incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to:

AI text agents for customer support and communication
AI voice agents for automated assistance
AI-powered Quality Assurance systems
AI features integrated into our products and services

HOW WE USE AI WITH YOUR DATA
Our AI systems may process your personal data for various purposes, including:

Analyzing customer interactions to improve service quality
Automating responses to common inquiries
Providing personalized recommendations
Quality assurance monitoring
Enhanced security and fraud detection
Content moderation and filtering

AI DATA PROTECTION COMMITMENTS
We are committed to using AI technologies responsibly and ethically. When processing your data with AI systems, we:

Do not use AI to make automated decisions with significant legal or similar effects without human oversight
Implement technical safeguards to prevent unauthorized access to data processed by our AI systems
Train our AI systems on properly authorized data in compliance with applicable laws
Maintain transparent AI processes with appropriate human supervision
Regularly test and audit our AI systems for bias, security vulnerabilities, and compliance with this privacy policy
Apply the principle of data minimization to ensure our AI systems only process the data necessary for their intended functions
Provide you with the right to opt out of AI-based processing where feasible

VOICE RECORDING AND PROCESSING
When you interact with our AI voice agents:

Voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement
You will be notified when voice recording begins and have the option to opt-out
Voice data may be transcribed into text for further processing
We implement enhanced security measures for voice data
You can request deletion of your voice recordings by contacting [email protected]

HOW WE USE YOUR INFORMATION
Your information allows us to offer you certain products and services, including the use of our website and AI-powered features, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website, AI systems, or mobile app).

Specifically, we may use the information and data described above to:

Create and administer your account;
Deliver any products or services purchased by you to you;
Correspond with you;
Process payments or refunds;
Contact you about new offerings that we think you will be interested in;
Interact with you via social media;
Send you a newsletter or other updates about our company or website;
Deliver targeted advertising;
Request feedback from you;
Notify you of updates to our product and service offerings;
Resolve disputes and troubleshoot any problems;
Administer contests or giveaways;
Generate a profile that is personalized to you, so that future interactions with our website will be more personal;
Compile anonymous statistical data for our own use or for a third party's use;
Assist law enforcement as necessary;
Prevent fraudulent activity on our website or mobile app;
Analyze trends to improve our website and offerings;
Train and improve our AI systems;
Provide AI-powered customer support and product features;
Conduct quality assurance reviews of interactions.

WHEN DO WE COLLECT INFORMATION?
We collect information from you when you subscribe to a newsletter, fill out a form, enter information on our site, make a purchase, interact with our AI-powered features or agents, or engage with our customer support systems.

HOW DO WE PROTECT VISITOR INFORMATION?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition,